FREQUENTLY ASKED QUESTIONS
All the answers you need
New collections are available every month of the year.
In order not to miss any of the new collections, don't hesitate to
subscribe to our newsletter but also to follow us on the different
Some items are put back in stock during the year according to the demand
Follow us on our different networks to be sure not to miss the restocking.
Don't forget to subscribe to our newsletter and to follow us on the different social networks!
We are very sorry that the item received is not in accordance.
Please contact the customer service department at
email@example.com to find the appropriate solution to your
problem. Please do not send your item back without confirmation from the
customer service and also indicate your order number to facilitate the
processing of your problem.
Some items are naturally oversized and others are true to size.
You can consult the size guides on the product pages to make sure you choose the right size.
A washing label is present on each article to be sure to keep your
Divinbydivin products in the best condition as long as possible.
In general, you can wash your articles at cold temperature with similar
colors by letting them dry in the open air. This will allow to keep the
brightness of the colors but also to preserve the embroideries and
prints on the textiles.
If you have any doubts, do not hesitate to contact us at firstname.lastname@example.org
Do you need more details about an article? Feel free to send us an email to email@example.com on the article you want to get more information about!
As soon as we receive your order, our teams will prepare your order in our warehouses as soon as possible in order to transmit it to the carrier.
You will receive a shipping confirmation email containing your tracking
link once your order has been processed internally. This delay may be extended during new collection releases and busy periods.
We deliver worldwide.
Shipping varies depending on your destination country.
You can see the amount you have to pay after filling in your shipping information.
Delivery is free for all orders over 200€.
If you place an order outside the European Union, customs fees may apply.
For all orders placed in Metropolitan France or the European Union
(excluding Switzerland and the United Kingdom), no customs fees are
The delivery in France is ensured by Colissimo. The indicative delivery
time is 24/48 hours AFTER receipt of the shipment confirmation email
indicating receipt of the goods by the carrier. This time is indicative,
valid on working days (excluding weekends and public holidays) and may
vary depending on the time of year.
EUROPEAN UNION AND OUTSIDE EUROPEAN UNION
For the European Union (including Switzerland), the delivery time is 2
to 5 working days (excluding weekends and public holidays) and 6 to 12
working days for the rest of the world (excluding weekends and public
holidays). This time is indicative and may vary depending on certain
periods of the year.
As soon as your order is shipped, you will receive an e-mail with a
tracking link that will allow you to follow the delivery of your order.
Do not hesitate to consult it regularly to be sure not to miss the
delivery of your order.
If your parcel cannot be delivered because you are not present, the
carrier will be able to offer you several solutions such as dropping it
off at a neighbor's house, dropping it off at a drop-off point or even
trying to deliver it again. Do not hesitate to look at your tracking
number in order to know more details about your delivery.
As previously announced, the delivery times are given as an indication and are likely to vary according to the hazards that the carrier may encounter during delivery. Do not hesitate to look at your tracking link to know the progress of your delivery.
Since our orders are automatically transferred to the logistics
department, we unfortunately cannot cancel or modify an order that has already been validated. Please be sure of your information and ordered items during the purchase and before validation of the order.
You may have entered your email address incorrectly or the email may have gone to spam.
Please contact us at firstname.lastname@example.org to solve your problem.
Contact us with your order number at email@example.com to find a solution to your problem.
Just after the validation of your order you will receive by e-mail a summary
of your order. Your order will be processed as quickly as possible by
our teams. As soon as your order is shipped, you will receive a new
e-mail containing your tracking number.
You can return an item within 14 days of receiving your order without the need to justify it.
To make a return, please contact us first at the e-mail address firstname.lastname@example.org with your order number.
The articles must be in their original condition without having been
worn or washed in their original packaging. If not, the return will not
be accepted.Once received, your parcel will be examined (condition, smell,
container). Please note that if your returned items are not in their
original condition, we will not be able to accept your return, and will
be obliged to return them to you.
Return shipping costs are at the customer's expense.
You have 14 days after validation of your return to send the parcel.
The e-mail of confirmation from the SAV will be considered as validation of the return.
After this period, we will be obliged to refuse your return.
As soon as we receive the returned item, we will proceed to its refund
as soon as possible. The customer service will confirm you the refund of
your order as soon as it is done. The refund is made on the payment
method used during the purchase and is effective within 5 to 10 days
depending on your bank.
You may exchange an item within 14 days of receiving your order.
Please send an email with your order number and the item you wish to exchange to email@example.com
Customer service will confirm the possibility of an exchange with another item if the chosen size is still available.
You can pay with your Visa, Mastercard, Apple Pay or Shop Pay via our world-renowned payment provider Shopify Payments ensuring the security of information exchanges.
This can be due to several things such as a credit card error or an item
being out of stock. Please try again and double check your information.
If your bank account has been debited but you have not received any
order or shipping confirmation, please contact us as soon as possible at
For any problems related to payment, please contact us at firstname.lastname@example.org for more information.